Verizon DSL problems

Dave · Post by **Dave** » Sunday Oct 15, 2006

Has anyone noticed a significant performance issue with Verizon DSL?

About 3-4 weeks ago I noticed a serious reduction is performance of my DSL connection. It turns out that one of the Verizon routers is having some issues that affect a large number of users.

If anyone is on Verizon DSL iin the Altoona area, try doing a trace route to just about any web site. Let me know if you see a significant latency drop after about 3 hops.

Try a speed test at infospeed.verizon.net and let me know if you see anyting better than about 70K.

I have spent way too much time on the phone with those idiots and I am fed up with the lame excuses they have.

I am paying for 3Mbs, not 70k.

Dave.

bfoust · Post by **bfoust** » Monday Oct 16, 2006

Yea.. I just checked my rate, really retarded:

DSL Connect Rate (Down/Up) 928 KBits/Sec by 416 KBits/Sec

When it should be 3000 / 768

It happened before but when I turned my modem off and back on it went back to the normal.

EDIT: Just restarted the modem and got:

DSL Connect Rate (Down/Up) 3360 KBits/Sec by 864 KBits/Sec

Banned · Post by **Banned** » Monday Oct 16, 2006

I'm in Johnstown and I've also noticed very slow pageloading speeds in the last several weeks compared to what it used to be. I'm no tech guy when it comes to computer know how. I'll check my speed but I'm assuming if they get this router repaired, things will go back to normal?

HurricaneBob · Post by **HurricaneBob** » Monday Oct 16, 2006

I had DSL since it was first available and loved it. They went downhill fast so i switched to cable. Verizon screwed up my billing so bad, plus connection problems every week made me nutz!

Switch to cable if you can get it Dave, iv'e had no problems since.
down/4930.9
up/903.9

BUT! Verizon Fios is coming! Fiber to your house.
Up to 5 Mbps/2 Mbps $34.95
Up to 15 Mbps/2 Mbps $44.95
Up to 30 Mbps/5 Mbps $179.95

30 meg down......drool

I might have to switch back.

metal_junky · Post by **metal_junky** » Monday Oct 16, 2006

I just got off the phone with the tech support for Verizon DSL right before I looked at this thread. I am telling you those folks at Verizon are fucking genius. The guys informs me that I am only getting half of the performance that I am paying for. Then he got pissed off when I told him I wanted half of my money refunded too me

Dave · Post by **Dave** » Monday Oct 16, 2006

This morning the speed is MUCH better, but still not up to what it should be. The trace route shows that the problem router is now working correctly, but I am curious to see if it will break again. A week ago they "fixed" the issue when I spoke to an L3 tech and he rebooted that router. Life was good for a day, then it died.

I posted over on dslreports.com along with some other folks from around this area. There is actually a forum over there that Verizon moderates.

For anyone not familiar with how to do a trace route, open a command prompt (start, run, cmd). Type TRACERT www.somesite.com

You will see each router between you and your destination. The important item is the ms number in each row. This number is telling you the time it takes for each "hop" on the route.

Anyway, I will be interested to see how long the speed stays at an acceptable level.

BTW: Out of the 10+ people I spoke to at Verizon, there were 2 that sounded like they had even the slightest idea of what they were talking about.

Dave

Punkinhead · Post by **Punkinhead** » Monday Oct 16, 2006

I've had all sorts of problems with them. I can't even get into it there has been so many but, yeah, once my contract is up, I'm switching.

The biggest thing I can say is that their DSL help is full of assholes that really don't want to help you.

LHSL · Post by **LHSL** » Monday Oct 16, 2006

It has been VERY VERY slow in Ebensburg as well. I called Verizon, and they told me I needed to reformat my computer... WTF!

This was after I explained that ALL of the computers connected to my network were slow and that my neighbors were complaining of slowness as well!

f.sciarrillo · Post by **f.sciarrillo** » Monday Oct 16, 2006

I was having this problem with my dsl connection here in Tyrone. I was supposed to getting 1.5 meg, but was only getting 600k. They told me I am only getting half of what I should be getting, man was a genious. They had a guy come and look at everything and he told me that it was fine, but I was still getting half of my slated speed. After arguing with him for a while I told him to get out of my house, called verizon and cancelled the service.

Something else that upset me was that I was also unable to upgrade to 3 meg because I was 50 feet outside the loop - Some one explain that to me? I am two blocks from the co but yet I am too far out of the loop. Anyway, I went back to cable and am now getting an average of 8 meg down down and 768 up, man I love it.

I will not go back to dsl, but I will be switching back to to verizon when, or if, fios ever comes available in my area ..

This leads me to a question - If you are having problems with your connection, to a point where you can't connect, and you call tech support. Why do they constantly say to get on there website to get assistance ?? I mean how stupid is that? If you can't get on line how the heck are you going to get on their website??

AtoMikEnRtiA · Post by **AtoMikEnRtiA** » Monday Oct 16, 2006

thank god for comcast!

Dave · Post by **Dave** » Monday Oct 16, 2006

On a good note, I emailed Verizon on Saturday to request a refund of my DSL cost for the last month and they already replied to tell me they would issue me a credit.

Gee, if only support could react as quickly.

Dave.

Dave · Post by **Dave** » Monday Oct 16, 2006

A couple other funny items from my discussions with support. Two of the many things they tried to blame the speed issue on.

"You only have 43% of your system resources free"

My laptop with 2G RAM had ONLY 1.2G free! WTF!

"You only have 6.3GB available on your system drive, you need to have 80% free space"

-- double WTF?

Since when did you need that much hard drive space to get proper download speeds?

Dave.

moxham123 · Post by **moxham123** » Monday Oct 16, 2006

I switched to Verizon DSL in July and I have had lots of problems with it and the majority of their service people were worthless. At one point, they insisted that there was nothing wrong with the line or their service and that the problem was with my ethernet card. I bought a new and better ethernet card than the one that came with my computer and still had the same problems. I had them send me a new modem and same problems. Then, they insisted it was something else and that I could not uninstall and reinstall their software. After all that, I had to reset all my programs to a previous date to fix the problem and they never mentioned to do that. The whole problem was with their service and not my computer and they did not know how to remedy the problem.

I noticed the past month that there have been lots of problems again; especially the past week. It is slow, disconnects, affects my other programs, and will randomly throw me out of sites and the Internet.

Dave · Post by **Dave** » Monday Oct 16, 2006

Hmmm. The dslreports.com verizon forum yielded a result. Below was my response. Note it says KNOWN ISSUE.

-------------

DW
[DSL-SPEED] Speed / Latency problems

Thank-you for your inquiry on the Verizon Broadband Report Forums. We are very excited about being able to offer our valued Verizon Customers support via this Forum and look forward to your feedback.

We would very much like to help you with your slow down issues. We apologize for any inconvenience. The results of your traceroute show that you are on the 130.81 router and it is a known Verizon issue.

Also your account notes show that you currently have an open Trouble Ticket that is being worked on by our Network Team. Since you have phoned in to have your issue worked on we will close this thread.

Regards,
VZ_LindaH

Dave · Post by **Dave** » Monday Oct 16, 2006

I called Verizon support to see what the update was and now the recording says that customers in the Altoona area may be experiencing connectivity problems.

I'd encourage everyone to call or email Verizon customer service and demand a refund of a month of service. I did and they are refunding one month. Little consolation for the hours of BS I put up with, but it is something.

Dave.